Can’t send message to friends or comment on posts...

[SunsetRunner]

Hi Fitbit community,

I have charge 4 and since couple of days ago, I can’t send private message to my Fitbit friends either on the mobile app or login from a desktop. When I send a message it shows it as pending and then it disappears all together after couple of seconds.

Please help how to correct this?

thanks!

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for sharing the details of the issue you’re experiencing. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. For more information about the Fitbit Community, see What should I know about the Fitbit Community?

I'll be around. 

[SunsetRunner]

Hi Liliya,

Thank you for your reply. Unfotunately despite a few times, ringing the customer support and speaking to them, the problem persists. Have you ever came across a similar problem to the one I currently have before?

It is strange why this has happened?

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

I am sorry to hear the issue persists, thank you for your efforts. I understand how you are feeling and recommend to continue the communication with our Support team since they have all the details of your specific issue. I appreciate your understanding and look forward to getting you back on track.

Have a nice day!

[SunsetRunner]

I was talking to one of the support team members and she was saying that apparently many other users are having the same issue as mine!!!
Hope it gets sorted ASAP as it is really no good to be unable to reply to Fitbit friends who are sending messages. And not even be able to post on a group that others know you are having this issue...
Hope it gets sorted quickly!


Sent from Yahoo Mail for iPhone