Charge 4 won’t sync to iPhone 11 Pro Max

[robertmshu]

My girlfriend gave me her charge 4, worked great for her. We can’t even get it to sync to my phone. We’ve tried everything, restarting the charge 4, turning Bluetooth off and back on on my phone, uninstalling and reinstalling the Fitbit app. We’ve done all of these numerous times and still can’t get them to sync, now it won’t sync to her phone either ????

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @robertmshu. Welcome to the Community Forums.

I'm glad that you got the Charge 4 and thanks for the troubleshooting steps tried on your own. I'm sorry that you're having this experience and let me give you a hand with this situation. To further investigate, may I know if you received an error message on the Fitbit app? Did you remove the Charge 4 removed from your girlfriend's account?

Even though you've tried some steps, please give a try to the following in the given order:

1. Go to the Bluetooth settings on your phone and remove your Charge 4 from the list. Do the same on your girlfriend's phone.
2. Turn off the Bluetooth on yours and your girlfriends phone, and from any other device nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Restart your Charge 4 with the charging cable. Leave your tracker plugged into the charging cable.
5. Open the Fitbit app and tap your profile icon > Set Up a Device.
6. Select the Charge 4 and follow the onscreen instructions.

[robertmshu]

Hello , I’ve tried everything you mentioned several times at least and it still won’t connect. 😡 I don’t have to remove it from my list of Bluetooth connected devices because it’s never connected, that’s the reason for the review to which you responded🤔🤔 I’ve spent at least 4-5 hours messing with this charge 4, wasted time

Robert Shull

[robertmshu]

Hello, we’ve tried all that again, still no luck. It still will not connect to my girlfriends or my phone. 

[TexasBlue7]

I have the same issues with my IPhone 11.  Worked find on my IPhone 6.  I've done everything suggested 10+ times.  No luck.

[LizzyFitbit]

Hi @robertmshu, it's good to see you here again. @TexasBlue7, welcome to the forums.

Thanks for trying the steps suggested in my post and for the information provided. I see your point of view about not being able to sync your Charge 4 data correctly and please know that your feedback will be passed along so our team can work and improve our devices.

I got in touch with the Support team to share your details but I was told that you've created a case with them and received assistance. I'd recommend to keep an open communication with them so they can continue helping you.

[TexasBlue7]

My problem was resolved. thanks

[robertmshu]

Hi, thank you for the reply. We discovered the problem, my girlfriend thought it was a 4 but she went back and looked at the paperwork . She discovered it was a 3 lol , using the download for the 3 it synced right up. I might suggest that there is a clear mark put on the back stating what the unit is . The only way we discovered the mistake was to go back to the purchase paper work. Thank you for your assistance

Robert Shull

[TexasBlue7]

Actually that was my issue also. As you know the Charger 3 is not marked
and the setup list defaults to what seems to be the latest list of devices.
Charger 3 doesn't even show up on the first page of data to select. I had
my product box and when I pulled it out I know what the issue was. I guess
Fitbit is not proud of its name or models numbers. LOL thanks

[LizzyFitbit]

Hi @TexasBlue7 and @robertmshu. I hope you're doing well.

Thanks for keeping me posted. I'm glad that you were able to complete the set up and syncing process of your Charge 3 devices and I'm sure your experience will help other members that might have a similar issue.

If you have time, let me invite you to visit our Health & Wellness board where you can make new friends, find tips to reach your fitness goals and create new topics. Keep me posted if you have more questions.