Unable to login after changing password

[mmiller86]

I changed password because of security beach.  I can login online ok but in the app it won't let me. Says email or password is incorrect. Iv deleted app And restarted iPhone but still doesn't letting me login.

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @mmiller86, I hope you're doing well, thanks for taking the time to report this situation, I really appreciate it. 

At this moment I would like to ask you for a screenshot of the message you're receiving, that will be very helpful for me to check this further and forward the information if necessary. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[mmiller86]

This is the message that pops up when I try to login to the app. 

[MarcoGFitbit]

Hello @mmiller86, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have replied to me with the screenshot requested. At this moment I would like to ask you to reset the password on your account one more time through the Fitbit app. Immediately after resetting the password try to log in again, if you receive the same message, please force-quit the app by double tapping the home button on your phone and swipe it up, then open it again and try to log in. If you're still receiving the same message, please reply to me so I can determine which steps should we take next.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Sandy_80]

Hi - I am having the same problem.  I did what was instructed below and I still cannot log into the app.  I am log in online fine.

[LinlinM]

Hi, I'm also having this problem! How have you solved it? 

[wilsnmisy]

I am also experiencing a problem with the reset. I reset it in my email on the computer and it will not work on my phone to sync my versa. I have re-started my phone, deleted the app and downloaded it again. I am at a loss....