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Charge 5 stuck on Fitbit logo

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‎01-15-2024 10:03 - last edited on ‎01-17-2024 12:53 by Fitbit Moderator

‎01-15-2024 10:03 - last edited on ‎01-17-2024 12:53 by Fitbit Moderator

Just updated my Fitbit to the latest iOS and now it’s stuck on the Fitbit logo, won’t pair, won’t restart, won’t do anything. Anyone else have this problem?

 

Moderator edit: clarified subject.

 

 

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‎01-17-2024 12:49

‎01-17-2024 12:49

Welcome to the forums @caiticatcai 

Thank you for sharing the details regarding your Charge 5. Sorry to know the difficulty that you are experiencing. 

I'm not sure if you are still experiencing this situation. Please, follow the steps listed in this article to set up your Charge 5 as a new device.

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