Charge 5 won't receive notifications from iPhone

[No9]

Cannot get any notifications from my iPhone to my Charge 5! I tried all advises in the manual etc. No messages or notifications from third party apps except from BCC News. Any advices from the community please? 

Moderator edit: subject updated for clarity

[CindyMFitbit]

@No9 Welcome to the Community.

Thanks for letting me know about your Charge 5 not getting notifications, thanks for your efforts to fix this issue before posting. I'd suggest to double check if the Sleep Mode and DND settings are turned off on your Charge 5, if these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking these settings, give a try to the following:

1. Forget your Charge 5 from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app and restart your tracker.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.

Hope this helps.