08-26-2025 05:40
08-26-2025 05:40
For a month or so now my daily step graph that breaks steps down by time of day has been missing on my app.
My Charge 6 synchs and shows the total number of steps, but when you tap the number to see the graph, grey boxes load.
My Fitbit and app are up to date software wise.
Is anyone else having this issue or did I by chance miss a software change that removed the graph feature but for some reason didn’t take away the transfer to the graph?
Best Answer08-26-2025 05:48
08-26-2025 05:48
Adding some info..
I can see the active zone chart (day, week, month and year)
But I can’t see the overall daily step graph, distance graph or energy burned ones.
Best Answer08-26-2025 06:36
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
08-26-2025 06:36
@AutL78 I moved your post to the iOS app forum, a better fit for your issue. Unfortunately, I don't have this issue. Try deleting the app, restarting your phone, the reinstall the Fitbit app. Not a guarantee, just what I would do first.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
Best Answer08-26-2025 10:11
08-26-2025 10:11
So, no joke, I forgot to mention in my original post that I had deleted and installed the app a few times over the last 2 months, trying to fix it in my original post. It never worked.
Today, just because I didn't want to say "I already did that, but it did nothing." I did it again, and it worked.
Thank you!
08-26-2025 10:32
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
08-26-2025 10:32
Weird stuff happens. 😉
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.