help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR and IOS GPS Issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2016 18:19

‎01-07-2016 18:19

My wife and I have identical Charge HRs and iPhone 5s. We walk the same route every morning about 4 miles. Rarely do the phones report the same distance at the same time and constantly complain about poor GPS signal even though we are in a rural area with clean access to the sky. I don't understand how identical setups can vary this much.

Best Answer
1 REPLY 1

‎01-11-2016 07:25

‎01-11-2016 07:25

welcome aboard to our community @waynem. Note that you and your wife are using the GPS feature to track your exercise. This means your distance and elevation as pace is calculate by the GPS of your mobile phone and not from your tracker, this might be the same reason you find low signal too. I recommend to take a look at this article that will provide more information: "Can I track a GPS activity using the Fitbit app?".

 

Something that can improved your distance information on your trackers, is to configure your stride length. Here you can find all the necessary help to do this:"How do I measure and adjust my stride length?" .

 

Let me know how it goes, I'll be around if the issue persist.Robot wink

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer