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Charge HR dies after sync and i just bought it

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‎12-31-2016 22:52

‎12-31-2016 22:52

hello, happy new year.

i just bought my fitbit charge hr today from walmart, and everytime i sync it, the battery dies. when i turn blue tooth off on my iphone 6s plus the battery is fine. not sure what i should do since i was really excited to use the sleep feature tonight. this sucks. i honestly thought the fitbit battery would last 5 days as fb advertised. i hope someone can help me with this! thanks.

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Accepted Solutions

‎01-02-2017 05:08

‎01-02-2017 05:08

Hello @layla.fb, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community!

 

If the battery on your recently purchased Charge HR is draining considerably fast, I would like to suggest to restart your tracker and then charge it for 2 hours. Having the Bluetooth on your phone enabled should not interfere with the battery on your tracker. 

 

If it's still not lasting as it should, my best recommendation would be contacting your Support Team. Let them know the steps you've performed so far, I'm sure they will be more than happy to get you back on track.

 

Keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
1 REPLY 1

‎01-02-2017 05:08

‎01-02-2017 05:08

Hello @layla.fb, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community!

 

If the battery on your recently purchased Charge HR is draining considerably fast, I would like to suggest to restart your tracker and then charge it for 2 hours. Having the Bluetooth on your phone enabled should not interfere with the battery on your tracker. 

 

If it's still not lasting as it should, my best recommendation would be contacting your Support Team. Let them know the steps you've performed so far, I'm sure they will be more than happy to get you back on track.

 

Keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer