Charge HR does not the password on iPhone 6+

[Samirchibli]

Fitbit charej Hr do not take the password at the iphon6 plus thang you

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Samirchibli, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for bringing this to my attention. Would it be possible for you to elaborate a bit more about your issue? A screenshot will be helpful as well. Are you not able to log in to your account or are you experiencing any other issue with your Charge HR? Having as many details as possible will help us identify the issue and help you further. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[Samirchibli]

Kindly find below screenshot of the problem
[image1.png]

Sent from my iPhone

[MarcoGFitbit]

Hello @Samirchibli, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back to us, unfortunately it seems the screenshot you added didn't come through. At this moment I would like to kindly ask you to reply again and attach the screenshot. Please follow these steps to add it. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Samirchibli]

[image1.png]
Sent from my iPhone

[MarcoGFitbit]

Hello @Samirchibli, I hope you're doing well, thanks for coming back again. 

I appreciate you have tried to upload your screenshots one more time but they're not coming through. If you're using a phone, I would like to suggest you to reply to me from a computer and follow these steps to add your screenshots. 

Thanks again for your patience and understanding, I'll be waiting for your next reply.