Unable to download app on iPhone 7 plus

[kisaac13]

I just ordered a Charge 2. I downloaded the app on my mac and it works fine. Tried downloading it on my phone and it wont show up in the app store. Even if I go to a browser search for the app and try to download the link takes me to App store and then says cant connect to the app store. 

I have changed the region, signed in and out of app store, changed passwords and I even did a complete wipe on the phone and still no sign of the app in the App store! Has anyone else had this issue?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @kisaac13, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for reporting this situation to us. Would it be possible for you to reply to me with a screenshot of the error message you're getting when trying to download the Fitbit app from the App Store? This will be very helpful for me to check this further and determine what we should do next. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[kisaac13]

clicking this link then gives error in app storecant find in App storelocation set to USerror message in app storeand trying to download 

[MarcoGFitbit · Accepted solution]

Hello @kisaac13, I hope you're doing well, thanks for taking the time to reply and provide the screenshots requested, I really appreciate it. 

Tell me, in which country is your Apple ID based? Please note that the Fitbit app is not available is all countries and this might be the reason you're unable to find or download the Fitbit app. Nevertheless, many of our members have been able to download the Fitbit app for iOS by creating an Apple ID associated with a country where the Fitbit app is available. For instructions, check Apple's site about how to create a new Apple ID. 

I hope this can be helpful, give it a try and let me know the outcome! 

[kisaac13]

OMG! So it worked. I realized I couldn't change the country on my current account. So I did like you said and I created the new account and set the country to US and I found the app in the App Store! And it works. Thank you thank you!

[MarcoGFitbit]

Hello @kisaac13, I hope you're doing well, thanks for coming back and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!