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Charge HR froze during update

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‎10-18-2020 23:04 - last edited on ‎10-19-2020 12:49 by

‎10-18-2020 23:04 - last edited on ‎10-19-2020 12:49 by

My charge HR has froze kid way solid bar through what I’m guessing is an update. Not sure what to do 

 

 

Moderator edit: subject for clarity 

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‎10-19-2020 12:49

‎10-19-2020 12:49

Welcome to the Fitbit Community, @Michy213.

 

I am sorry to hear about the issue you're having with updating your Charge HR tracker. Thanks for the details shared and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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