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Charge HR is not able to set up.

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‎07-13-2017 07:53 - last edited on ‎07-15-2017 05:20 by Moderator Alum

‎07-13-2017 07:53 - last edited on ‎07-15-2017 05:20 by Moderator Alum

Hi,

 

Ive been given a Fitbit Charge HR to help with my weightloss.

 

Ive created an account and d/loaded the app, but when I try and add the device, I get as far as entering the code then it just hangs on "Connecting to FitBit" with the spinning icon next to it.

 

Any help would be appreciate.

 

Moderator Edit: Clarified Subject.

Cheers

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2 REPLIES 2

‎07-15-2017 05:03

‎07-15-2017 05:03

I had a similar issue. I did 2 things, not sure which fixed.

1. I upgraded iOS on my iphone. There was an update
2. I synced my fitbit to my android device. This pushed an update to the fitbit. It also meant the fitbit was associated with my account. Then when i tried to sync it to my iphone it worked.

I suspect it was the latter. Good luck

PS I think the response from fitbit on this is really poor, they should be aware of issues like this and have documentation for how to fix

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‎07-15-2017 05:30

In response to kevinmmcdonnell

‎07-15-2017 05:30

Hello @C0deye1982, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you. It's nice to see you around too @kevinmmcdonnell. Smiley Happy

 

@C0deye1982, in this case I would like to suggest you to restart your Charge HR, then leave it plugged in and make sure it's charging before trying to set it up again. Additionally, please make sure there are no other Bluetooth devices around that might interfere with the setup process and also that you have a strong Wi-Fi signal. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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