Charge HR not syncing correctly.

[Mal10]

My new phone is not syncing with my Fitbit charge HR. I have followed all the advice from other users in the forum. I’ve forgotten my fit bit on my old phone. I’ve reinstalled the app twice now and to start with it picks up all my steps but then after a couple of days it stops syncing again. Can you help please. I’m getting extremely frustrated!

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @Mal10, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for having taken the time to let me know the troubleshooting steps you've tried so far. At this moment I would like to suggest you the following steps in order:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.