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Unable to get text Notifications on Versa.

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I can’t get notifications for texts from iPhone on my Versa? Any tips please. 

 

Moderator Edit: Clarified Subject.

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Hello @Pinktori, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

I appreciate your participation in the Forums and for letting me know about the issue that's affecting your Versa. Tell me, have you restarted it already by pressing and holding the Back and Select buttons (left and bottom right) until you sease the Fitbit logo on the screen? If so, are you only missing text Notifications or is this issue affecting call and app Notifications as well? If this is the case I would like to suggest you to make sure the Versa is not currently in the Do Not Disturb (DND) mode by pressing down the button on the side for 2 seconds, in here check that Notification have been set to ON. If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

 

BTPairing.jpg

 

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

BTPairing2.jpg

 

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

 

  • Allow Notifications
  • Show on Lock Screen
  • Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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