Charge HR not syncing stats

[Bally143]

Hello 

My charge HR is not syncing my stats.  I'm using the Fitbit app on my Iphone 6s.  I went out for a very long walk (24 miles) but on my exercise log it is showing (not synced).  I remember seeing sometime back that there was a problem and have tried to find the posts but can't seem to find it here anymore.  Can you confirm please.  It seems to recognise short walks 4 miles, but anything longer than that it doesn't like to sync. 

Any ideas to resolve this will be appreciated. 

Many thanks

[Bally143]

Hello

I did a long walk on Sunday and my Exercise Tracker was turned on and when I finished it gave me all the stats but will not sync it shows (not synced). 

A few months back I did read something about there being an issue but i can't find the post anyway.  I also recall it mentioned to update this on the dashboard manually but I also can't find the post on how to do this. 

Could you advise if the problem has been resolved.  It seems to sync short distances 3/4 miles but anything more than that it doesn't like it. 

Thanks

Amanda 

[RobertoME]

Hi there @Bally143, welcome aboard to our Community. I have merged both of your post to keep our Community sorted as to keep all your concerns in one thread since both are related to the same topic.

You are right, there is an issue with MobileRun feature on iOS and I'm sorry to hear you are experiencing this, but rest assure our team is working hard on resolved this and if you need more updates please refer to the lead-in post for this thread from @DerrickS.

Hope this helps and If I know more updates I will let you know.