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Charge HR not syncing with Iphone6

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‎01-04-2016 07:52

‎01-04-2016 07:52

Is there a number to call to get help with a Fitbit problem? I have had mine for less than a year, have only used it for maybe 6 months and now it will not sync with my phone. I have tried EVERY problem shooting method that Fitbit recommends with no luck. Please help!
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‎01-05-2016 03:33

‎01-05-2016 03:33

Hey hey hey @Tabathajcheney welcome to our Community! It's nice to have you here! Smiley WinkI'd like to know if you have tried setting up your tracker as a new device by following these instructions. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. If you're still having issues, feel free to contact our Customer Support team and I'm pretty sure they'll provide you with a good solution for this.

 

Hope this helps, let me know how it goes! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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