Charge HR not syncing with phone.

[Stephanie1982]

Tried all troubleshooting solutions but none have worked to sync Fitbit with my phone

.  Anyone have any ideas?

Moderator Edit: Clarified Subject.

[SunsetRunner]

Awesome troubleshooting

Since mentioning having tried everything possible, it's out the hands of the most awesome community.

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[ChristineKozbia]

I'm having the same problem. My phone is 'looking' for my fitbit. 😞

[SunsetRunner]

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@ChristineKozbia wrote:

I'm having the same problem. My phone is 'looking' for my fitbit. 😞

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Hi Christine

If not already done, feel free to check out the fitbit article:

Why won't my tracker sync?

When the issue remains, the support team can be contacted (see the previous post). 

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[MarcoGFitbit]

Hello @Stephanie1982 and @ChristineKozbia, thanks for joining us, it's great to have you on board. It's always nice to see you @SunsetRunner! 

@Stephanie1982 and @ChristineKozbia, as you mentioned you have already tried troubleshooting, my suggestion would be checking @HelenaFitbit's excellent tips and recommendations and make sure you have already tried everything she listed as her tips have been proven very useful to many members in the Community. 

In case you have already tried everything she listed, my recommendation would be setting up your tracker as a new device, this will reset the connection between your tracker and your phone. Don't worry, this won't remove any information stored in your account so far.

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

Give it a try and if this doesn't seem to do the trick, please follow @SunsetRunner's recommendation and contact our Support Team. I'm sure they will be more than happy to get you back on track! Thank you @SunsetRunner, I really appreciate your insight and help with this matter.

Let me know the outcome.