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Charge HR set up isn't working

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‎08-18-2016 19:53 - last edited on ‎08-18-2016 21:25 by Fitbit Moderator

‎08-18-2016 19:53 - last edited on ‎08-18-2016 21:25 by Fitbit Moderator

I've tried numerous times to setup my phone with my tracker. It seems that it only gets me to the "enter 4 digit number that is displaying on tracker. " After entering the number the process doesn't take me further than that.

 

Moderator edit: subject updated for clarity

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‎08-18-2016 21:36

‎08-18-2016 21:36

Welcome to the Fitbit Community @123Spoken4. It's great to have you here. Please verify that your mobile device is part of the list of supported mobile devices. If so, I would recommend following these troubleshooting steps to resolve issues during the set up process. This should get you back on track. Let me know how it goes.

 

Catch you later. Smiley Very Happy

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