help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR will no longer sync and time is incorrect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2017 20:48

‎08-14-2017 20:48

My Fitbit just stopped syncing with my iPhone, I have the latest update for Fitbit, turned bluetooth on and off on iPhone, restarted my Fitbit, iPhone and Fitbit just won't talk to each other. Help please!!!

Best Answer
0 Votes
1 REPLY 1

‎08-15-2017 03:02

‎08-15-2017 03:02

I've been having the same issue - the only way I've been able to fix it is to uninstall and reinstall the app.  Have done this about 10 times over the past few days - v annoying.  I've emailed FitBit support.  Seems to be an issue for both Charge HR and my new Alta HR, so it must be a software issue, unless I've been incredibly unlucky with two devices... I notice that FitBit has issued a couple of new app updates over the last couple of days, so perhaps they are trying to fix it.  Good luck! Lucy

Best Answer
0 Votes