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Charge HR won't sync to my new iPhone 5S

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‎06-08-2017 16:45 - last edited on ‎06-09-2017 06:24 by Moderator Alum

‎06-08-2017 16:45 - last edited on ‎06-09-2017 06:24 by Moderator Alum

I recently replace my Android with an iPhone 5S. I can't get my Fitbit HR to sync to the iPhone, even though I downloaded the Fitbit App.  Has been suggested I unregister my Fitbit and re-register it. No idea how to even do that. Any suggestions would be appreciated.

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎06-09-2017 06:25

‎06-09-2017 06:25

A warm welcome to the Community @SunsetRunner and thanks for troubleshooting this issue by yourself.

 

If your tracker is not syncing with your iPhone, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎06-09-2017 10:27

In response to AlejandraFitbit

‎06-09-2017 10:27

I need to unregister my Fitbit and reregister it with my iPhone. How do I go about doing that? Not tech savvy, at all.
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