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Charge HR won't sync

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‎01-10-2016 15:46 - last edited on ‎01-16-2016 07:50 by Moderator Alum

‎01-10-2016 15:46 - last edited on ‎01-16-2016 07:50 by Moderator Alum

My Bluetooth is on and working
My phone has been reset
My steps are counted on my charge but not my app
My app won't sinc at all
Problem just started today
👎🏻

 

Moderator edit: clarified subject 

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‎01-10-2016 20:32

‎01-10-2016 20:32

Hi @charlesandana14, I can definitely help you out! I'd recommend the following:

 

  1. Restarting your tracker. Click here for instructions.
  2. Reboot your iOS device.
  3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
  4. Open the Fitbit App to initiate a sync.


This should get you back on track, but keep me posted either way!

 

Derrick | Retired Moderator, Fitbit
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