Charge HR won't sync

[SunsetRunner]

This is the worst product ever, can't get my Fitbit to sync with IPhone when I track exercise. Seems it's a known issue however no fix. Product is a waist of money if this won't work. How hard can it be to prioritize a fix

[AlejandraFitbit]

A warm welcome to the Community @SunsetRunner. If your tracker is not syncing, I recommend following the tips provided in the Syncing Troubleshoot. After following these steps your tracker should sync without an inconvenience.

I hope this helps, let me know the outcome. 

[SunsetRunner]

Have done that an multiple times and unfortunately it does not work.

[AlejandraFitbit]

Thanks for the information @SunsetRunner. If the procedure didn't work, feel free to contact our Support Team, since they have the proper tools to see what's wrong with your device. For a faster response you can contact them via phone or chat.

Let me know the outcome.