help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR won't track exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2017 01:16

‎01-23-2017 01:16

Despite uninstalling the app, resetting my Fitbit, replacing the Fitbit with a new one, I cannot get my weekly exercise to track. It worked for the first week I had it but no longer tracks my activity. It does track my active minutes but does not count any of it as exercise when it used it. Help!

Best Answer
0 Votes
2 REPLIES 2

‎01-24-2017 04:14

‎01-24-2017 04:14

Hello @Clare1986, thanks for joining us, it's great to see new faces around! Smiley Happy

 

On th Fitbit app, is the Exercise tile not showing your exercise? If so, please go to your Activities on the online Dashboard and check if the activities are shown there. We're currently experiencing a bug that's preventing the information on the Exercise tile from showing which explains why you're not able to see it. Our team is now working towards a prompt and proper solution for this situation.

 

Thank you so much for your patience and understanding, in case you need anything else, feel free to reply! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎08-12-2017 10:18

In response to MarcoGFitbit

‎08-12-2017 10:18

I'm still having this issue and it's 8 months from this post. Have you all resolved the issue yet?  Very frustrated user!

Best Answer
0 Votes