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Charge HR wont sync to iPhone 6s

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‎05-05-2016 20:40

‎05-05-2016 20:40

My Charge HR hasnt synced since 23/04/2016.

I have tried resetting the Fitbit, restarting the bluetooth, restarting my phone, uninstalling and reinstalling the app and still nothing. 

This is very frustrating. 

In the app it says it's Syncing and it gets to just under half way and stops. If I exit the ap it starts from the begining again 

I've tried all the trouble shooting tips on the website. This is very frustrating. 

I want to buy my mum one for mothers day but I wont be if they wont even sync!

Seems to be something wrong with an update maybe? 

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3 REPLIES 3

‎05-06-2016 04:37

‎05-06-2016 04:37

A warm welcome to the Community @CharleyGal. Thanks for troubleshooting this issue by yourself. I recommend following our Syncing Troubleshoot, if these steps don't work, feel free to contact our Support Team. For a faster response you can contact them via phone or chat.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-10-2016 22:56

In response to AlejandraFitbit

‎05-10-2016 22:56

Remove the dongle from your PC if connected (so it isn't competing for control)
Unpair your tracker from your iPhone bluetooth list by selecting "forget device" (touching circled red i)
Uninstall/delete Fitbit APP from your iPhone by touch/hold icons until they shake, then X
Reset the ChargeHR by plugging in charging cable and holding button for 12 seconds until you see the FitBIT icon and version, then unplug.
Reinstall the Fitbit APP on the iPhone from here.
Now, launch and add your ChargeHR as a new device in the Fitbit APP.
You should get a request for a 4 digit code on your tracker to type into your iPhone for bluetooth pairing.
It should re-pair and sync with your iPhone.
No previous data will be lost.

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‎05-14-2016 11:13

In response to wijnaldum

‎05-14-2016 11:13

Thanks for sharing this troubleshoot @wijnaldum Smiley Very Happy, hope my friend @CharleyGal has found a solution for the syncing issue.

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Have a great weekend y'll! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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