help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge Hr not tracking heart rate during exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-25-2016 20:39

‎04-25-2016 20:39

I have recently gotten the Fitbit Charge Hr to specifically track my cycling class exerices. I am a person that tends to sweat a lot on the wrist, causing it to not track my heart rate. Not only that, it doesn't track this intense activity in my active minutes, yet a simple walk is tracked. is this normal?
Best Answer
1 REPLY 1

‎04-26-2016 15:24

‎04-26-2016 15:24

Hey @DanacMabin is great to have you here on the Community! Smiley LOL I love the spinning class and like you I also sweat a lot Smiley Very Happy and my Charge HR tracks my heart rate. However, I recommend Restart your tracker and after that Set it up as a new Fitbit device. In addition let me share with you this article "How accurate are Fitbit trackers?" where you'll find a lot of helpful info. 

 

I hope this works, let me know how it goes! 

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

Best Answer
0 Votes