04-27-2016 06:18
04-27-2016 06:18
Answered! Go to the Best Answer.
04-27-2016 12:51 - edited 04-27-2016 13:19
04-27-2016 12:51 - edited 04-27-2016 13:19
Hi @tammmy and @izopnyde welcome to the Community! I'd recommend:
1. Opening your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
2. If your tracker didn't sync, force quit and reopen the Fitbit App. You can force quit by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and swipe up on the preview to force close.
3. If your tracker still didn't sync, I'd reboot your mobile device.
If the time doesn't correct itself after trying the steps above, I'd then recommend trying the steps mentioned here.
Keep me posted if you need any additional help!
04-27-2016 09:16
04-27-2016 09:16
04-27-2016 12:51 - edited 04-27-2016 13:19
04-27-2016 12:51 - edited 04-27-2016 13:19
Hi @tammmy and @izopnyde welcome to the Community! I'd recommend:
1. Opening your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
2. If your tracker didn't sync, force quit and reopen the Fitbit App. You can force quit by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and swipe up on the preview to force close.
3. If your tracker still didn't sync, I'd reboot your mobile device.
If the time doesn't correct itself after trying the steps above, I'd then recommend trying the steps mentioned here.
Keep me posted if you need any additional help!