Charge not snycing since iOS App Version 2.30

[trishw78]

My Charge isn't snycing with my iphone since I updated the app on Sunday night. when this happens i usually turn off the Bluetooth for ten minutes and turn it back on again and that snycs it. I've closed the app (double click the home key and swipe up) and reopened the app not such luck. I've also turned off the phone and on again no such luck. Anyone any other suggestions as to how to fix this?

Thanks

[DerrickS]

Hi @trishw78, I'd recommend the following steps to help get your Charge syncing again to your iPhone:

1. Restart your Charge.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

This should get you back on track, but keep me posted!

[trishw78]

Thanks I tried that and all the other suggestions. Ended up getting in contact with CS when I got an error on the charge & Andrew kindly sorted it out. thank you

[MarcoGFitbit]

Hello @trishw78, I hope you're having a nice day! 

Thank you so much for the update, I'm very glad our Support Team was able to sort this out for you. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Happy stepping! 

[StevieMede]

@trishw78, would you mind telling what steps you were asked do to correct your syncing issue? It could be of benefit to myself and others

[Nina7800]

Yes it would be great if we could get the steps. Having the same issue have tried everything.

[MarcoGFitbit]

Hello @StevieMede, it's great seeing you around. Welcome @Nina7800, it's a pleasure seeing new faces in the Community!

Have you tried @DerrickS's previous recommendations to sync your tracker? If so, I would like to suggest setting up your tracker as a new device in your account to reset the connection between your phone and tracker.

To set it up as a new device:

• Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
• Restart your tracker and your phone one more time, leave the tracker plugged in and make sure it's charging.
• Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
• Choose your tracker and follow the onscreen instructions to continue
• When the app asks you to replace your current tracker, please replace it and continue with the process.

Give it a go and let me know the outcome! I'll be waiting for your reply. 

[StevieMede]

@MarcoGFitbit, I have already done all the troubleshooting fixes, some of them multiple times.  It is just inconsistent on the syncing of her device.  One time it syncs after 2 minutes or so and the next it won't for half an hour. This morning after it wouldn't sync for over an hour I put hers on the charger and set her iPad next to it and walked away. Sometime in the 15-20 minutes it was there it finally synced. Among the steps I have done to correct the issue are, not necessarily in this order, replace the tracker on her app (multiple times), delete and reinstall the app itself (multiple times),  log in/out from her app on several occasions, triple restart the tracker (multiple times), restarted the iPad (multiple times),  forget this device in her BT settings (at least twice). This all started with the recent iOS app update from Dec 9 or so.  Hers had worked  pretty well up until that point. I am still waiting on the Charge2 device update to be pushed to her tracker in hopes that it will correct her problems.  I received my tracker update Tuesday I believe. If the device update doesn't come soon (and hopefully fix it) I will be calling for a replacement.  This is her second Charge2 as the first quit on her after a few days when she bought it. It just gets frustrating.....very frustrating.