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Charge will not sync

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‎05-29-2018 19:15

‎05-29-2018 19:15

My Fitbit Charge will not sync to my iPhone. I seem to have the latest versions of software for everything. When I try to sync, it says “looking” and the occasionally says “syncing” but switches back to “looking” with seconds. So frustrating. 

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1 BEST ANSWER

Accepted Solutions

‎05-30-2018 00:16

‎05-30-2018 00:16

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
  3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  4. Let go of the button.
  5. Unplug your tracker from the charging cable.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

View best answer in original post

Best Answer
1 REPLY 1

‎05-30-2018 00:16

‎05-30-2018 00:16

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
  3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  4. Let go of the button.
  5. Unplug your tracker from the charging cable.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

Best Answer