Clock faces screen on Fitbit app is blank

[DylanPritsker]

I switched to the website dashboard  because when you go into the clock faces on ios 14.4.2 iphone Xr, it just shows blank. 

Moderator Edit: Clarified subject

[ghandourelkarim]

I own an Fitbit’s Charge 2 and every time I’m trying to change the clock face I press on the button and there’s a blank white screen that appears . i cant change the clockface pls help.

Moderator Edit: Clarified subject

[Heather-S]

@DylanPritsker Have you tried uninstalling the Fitbit app on your iPhone and then reinstalling it to see if that fixes the issue?

[DylanPritsker]

 I tried everything incould (including that). Restarting my device, logging out/in, deleting/reinstalling app, etc. 

[Jane40]

Has just happened to me as well. Downloaded latest update and it changed my clock face. Can’t change it to anything else now.

[JuanJoFitbit]

@ghandourelkarim, @Jane40 Thank you for participating in our Fitbit Community. Regarding the clock face changing issue that your Fitbit devices have experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please restart your Fitbit trackers as described in this help article. After this, make sure that you are following the steps listed in this help page when trying to change the clock face.

[Jane40]

Thanks for trying to help @JuanJoFitbit unfortunately it doesn’t work. I had already tried that. However, I contacted Fitbit via Twitter, they raised a Support ticket who advised that you can only alter the clock face on “older models” via your website dashboard. I didn’t even know I had one! Anyway. It works. Shame they can’t fix the App but I suppose they aren’t interested in keeping things working, just selling new. So it seems that Fitbit only update things for circa 4 years and then they want you to throw it away and buy a new one which is expensive and not environmentally sound.

[Suez62]

I have the same issue. Can you give instructions on how to access the website dashboard to change clock face on Charge 2 please.

thank you

sue

[a_marshmallow]

Recently dug my (pretty old, admittedly) Charge HR out of a drawer and tried to get it working again. It seems to function absolutely fine apart from being unable to change the clock face via the app.

I can access the "clock face" tab in the app but it just leads to a blank screen that never loads.

Any ideas? Is this just because the Charge HR is so old it's unsupported?

[ColbyT]

I’ve been having the same problem with my charge 2 except it doesn’t load at all

Moderator Edit: Clarified subject

[ColbyT]

Go to the Fitbit website, sign in, go to settings till you find your watch and go through till you find clock face settings. I just did it and it worked 

[JulienM]

I want to add the day to my clock face but on the app it’s just blank. It used to work, I just changed it a few month ago! Any tips or tricks?

[Steeli]

Clock face setting blank

[Steeli]

I have a charge 2 and last time I synced clock face setting is blank. I deleted and reinstalled the app and problem remains. 

[LizzyFitbit]

Hi @ColbyT. It's good to see you here again. @Steeli Welcome on board.

Thanks for joining this thread and for the steps tried on your own. Just to confirm, is the issue with the Fitbit app not allowing you to change the clock face? If that's correct, even though you've worked on this before, please give a try to the following:

1. Log out from the Fitbit app.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app and log back into your account.
5. Tap your profile picture > Charge 2 > Clock Face. Once you're done, sync your tracker so the changes can be applied.

[brightonbill]

I found I couldn't see the alternative clock faces in the app on my iPhone 8 after update to iOS14.5, but I could change it by using the online account on the Mac. What is causing this problem?

[Cat48423]

I'm having the same issue...... Will there be a fix for this on the app?

[brightonbill]

It doesn’t have anything to do with upgrade to 14.5, as my wife phone not on 14,5 and clock faces missing on Fitbit app.

So Fitbit please sort it.

[Steeli]

My problem with the blank clock setting began Sunday which is the last the app was updated.  I've tried everything and still no clock face choice.  I'd put money on something got messed up on the last app update.  

[Rhys_]

In the app, my clock faces are no longer showing. Whenever I go to change to a different face, I just see a blank screen with some arrows. I’ve deleted and re-added my blaze 2-3 times and still found it doesn’t work. Anyone know how to fix this?