Clock faces screen on Fitbit app is blank

[DylanPritsker]

I switched to the website dashboard  because when you go into the clock faces on ios 14.4.2 iphone Xr, it just shows blank. 

Moderator Edit: Clarified subject

[LimboLes]

Fitbit Blaze Same thing….

Blank Screen Since Sunday 5/2

have tried all the fixes

still nothing

[BakedMayfield]

Not showing for me either, also updated iPhone, deleted app, restarted phone, and re-installed app and still no clock faces. Needs an update I believe!

[Dantery_77]

I just called customer support and they said it’s a known issue and should be fixed in 1-2 days. 

[adefalco]

This is happening to me too. Almost went and got another device today. 

[LizzyFitbit]

Hi @Steeli. It's good to see you here. @LimboLes Welcome to the forums.

@Steeli Thanks for trying the suggestions posted above, as well for sharing more details about this situation. I'm sorry you're having this experience and I'd recommend to get in touch with our Support team so they can investigate what may be occurring, and help you out. Please click here to get connected with them via chat or phone, and make sure to share all the steps you've tried so far.

@LimboLes Thanks for joining this thread. Before anything else, may I know if you're having the same issue with the clock faces settings on the Fitbit app? If that's correct and you've not done so, please give a try to the steps suggested above and let me know if you're able to change the clock face on the Fitbit app.

[LimboLes]

Thank you for the response.

So when I get the app to choose a different watch face, the screen is blank.

I have gone through all of the steps as discussed.

Nothing has changed to how it was working previously.

Looking forward to any new suggestions.

Thank you in advance for your help.

Sincerely,

Moderator edit: personal info removed

[BlueSwedeGuitar]

Thanks for being proactive. Let’s hope their resolution time sticks to less than 3 days.

[adefalco]

Any updates? Mine is still not working. 

[SunsetRunner]

Me too. The update screwed my clockface and changed what i could see in sleep patternd

[Chloe2222]

I would like to change the face on my Fitbit charge 2, but when I open the clock face in settings it doesn’t show any options. I’ve tried deleting and redownloading the app. 

[JohnnyRow]

To change clock face, on phone app from Today screen

Profile Pic > your tracker (Charge 2) > Clock Faces

[Paulg123]

the fitbit app on my iPhone 6s will no longer let me change the clock face on my charge 2. I open the clock face and it just has a blank screen I have to go on my computer if I want to change the clock face. I already tried uninstalling and reinstalling the app

[Dantery_77]

FYI I found a work around for my Blaze. You can change the setting through the website. I was able to change my clock face on the website then synced my Blaze again and the face changed. The app however is still showing a blank screen when clicking on Clock Face. 

[BlueSwedeGuitar]

You can adjust the clock face and other settings via the web site. Then do a normal manual sync from your phone app.

[captseanile]

Still not showing up

Sent from my iPhone

[LizzyFitbit]

Hi everyone. It's nice to see you participating in the Community Forums.

I've moved your posts to this new thread as there are more chances to get related replies here. Thanks for every step tried prior to posting, as well for the details provided. Our team is aware of this issue experienced with the iOS Fitbit app which goes blank when changing the clock face. Your posts have been passed along so they can work on this matter and identify a solution soon. I'm sorry you're going through this experience. Your patience is truly appreciated and I'll update this thread once I have more details from them.

See you around.

[fitdharan]

On iOS version of fitbit app I am trying to change the clock face of my charge 2, but when I navigate to Account>Charge 2>Clock Face there is nothing visible there, it’s just a blank screen, please help.

[DylanPritsker]

So you CAN change the clock face on the website. However, on the website, it just saves the clock face, not updates it. To update it, just resync your device using the app, NOT the website.

[DSD21]

I have an iPhone and the clock faces screen on the app is now blank. I have reinstalled, reset, powered down phone and watch and called customer support. No resolve with the app issue. I was able to change clock face on website but what is the point of downloading the app if it no longer supports full functionality with the watch? Any help? Was there an update? Is there a glitch?

[ACR78]

I am having the same issue!