Clock setting changes form 24h to 12h during Exercise tracking

[edmundpw]

My Charge 2 displays the time in 24 hour clock format. But when I look at my exercises in the app, they are timed using 12 hour format. I've tried googling how to change this, but I keep coming up with suggestions for how to change the display on the Fitbit and nothing about changing the way times are shown within the Exercise section of the app.  Please can someone help?!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @edmundpw, thanks for joining the Fitbit Community, it's great to have you on board. 

This seems like a very odd situation, since when have you experienced this issue? Have you tried to log out and log back in to the Fitbit app to check if this has changed? If so, I would like to ask you to go to the exercise section of the online Dashboard and check if your exercises show with the correct clock setting. If they do, please take a screenshot of the exercises in your app and reply to me with them so I can check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[edmundpw]

sorry for delayed reply

I've checked on the dashboard online and it shows the exercise times in 24 hour, but still 12 hour on the app. I'm afraid I've no idea how long this has been going on.

[KateFitbit]

@MarcoGFitbit Thanks for handling! I did a bit of research on this. 

@edmundpw Though your activities appear on Fitbit.com dashboard in military time, it's not available on the app at this time. This appears to be expected behavior. We reached out to our team here to see if this will be changed anytime. Thanks for bringing this to our attention, it's appreciated. 

[edmundpw]

Thanks Kate, but that's simply not true. I've actually been talking about my wife's Fitbit and app, but if you look at the exercises on my Fitbit app, the times are in 24 hour clock, so your research is plain wrong!

[edmundpw]

So, I haven't given up on this. Have you?

[edmundpw]

I'd really like it if you didn't just give up on helping me resolve this issue!

[edmundpw]

I'm kind of angry now. I asked a question and it started with a helpful response, that didn't actually solve the problem. It was followed up by someone else stating that it wasn't so much of an individual problem as the way the system works. The problem with that response was that it was demonstrably untrue. I didn't suspect that it was actually a deliberate lie, but now that I have been ignored for weeks, perhaps I was wrong? Is the purpose of this forum to help Fitbit customers, or to piss them off? Because it's done an excellent job of the latter.

[SunsetRunner]

Has anyone solved this issue?

I am having the exact same problem.

on my  old iphone the exercises are shown using 24h clock i the fitbit ios app,   But on my new iphone when I installed the fitbit ios app, the exercises are shown using 12h clock. 

It is the same fitbit account on both iphones, and both Iphones have the iphone clock displayed in24h. 

[edmundpw]

No, this problem wasn’t solved, it’s been studiously ignored. You’ll have to live with it.

[Rocaloca]

Bumping this thread 

Since I got the same issue and it seems to not been solved yet