05-18-2020 06:28
05-18-2020 06:28
In the last few versions of the iOS app (currently have 3.20.1), when I go to the community tab, then click friends, the app crashes. Sometimes I can avoid this by letting the community feed refresh, which often takes a pull down and waiting several seconds, then waiting a few more seconds. When it crashes, sometimes it'll crash again as soon as I open the app again because it goes right back to friends, but not always. It's rare I can see the friends leaderboard without a crash the first time.
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05-21-2020 15:48
05-21-2020 15:48
Hi @CorChappy, it's nice to see you again in our Community Forums. I am sorry for the delayed response.
I am sorry to hear the app crashes when you go to the Community tab and click on friends. Thanks for trying to resolve this and sharing a workaround. I appreciate the additional details and I am here to help. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. I also recommend to log out of the app, restart your iOS device and then log into your Fitbit account.
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-21-2020 15:48
05-21-2020 15:48
Hi @CorChappy, it's nice to see you again in our Community Forums. I am sorry for the delayed response.
I am sorry to hear the app crashes when you go to the Community tab and click on friends. Thanks for trying to resolve this and sharing a workaround. I appreciate the additional details and I am here to help. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. I also recommend to log out of the app, restart your iOS device and then log into your Fitbit account.
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.