Connect Flex to iPhone 8

[PinkAndGreen]

Hi new here. I have tried to connect my Flex to my iPhone 8 and fitbit app. It’s searching but nothing happens. My Flex is fully charged. Maybe it need some update but how do I fix that when I’m not can connect it? Please help me ❤️

[LizzyFitbit · Accepted solution]

Hi @PinkAndGreen. Welcome! It's good to see a new face around.

Thanks for fully charging your Flex and confirming that you have an iPhone 8. Let's work on this together! Since Before anything else, make sure the Fitbit app is updated to the latest version by following the steps described here. Then, try connecting your Flex:

1. Remove your Flex from the Bluetooth settings if it appears there.
2. Turn off other Bluetooth connections that are nearby.
3. Force quit the Fitbit app.
4. Reboot your phone and restart your Flex.
5. Open the Fitbit app, tap your profile icon > Set Up a New Device.
6. Choose your Flex and follow the onscreen instructions.

Let me know how it goes.

[PinkAndGreen]

Hi.  Now its wenr wrong because its didn’t work for me. 😢

[BSuser]

I am also having this same issue with connecting my Fitbit to my IPhone8. It disconnected itself yesterday and I have tried exactly what you’ve just advise and I’ve tried  restarting my phone and the Fitbit, disconnected the device from my Bluetooth, factory restart on my Fitbit, deleted and reinstalled the Fitbit app, turned my Bluetooth on and off and it still will not connect. Can you please advise what needs to be done as I am no longer able to use it because of the factory restart.

[LizzyFitbit]

Hi @PinkAndGreen. It's great to see you here again. Welcome on board, @BSuser!

@PinkAndGreen, thanks for trying the suggestions from my post. I'm sorry that this didn't work for you and so I can further investigate let me know the OS version running on your iPhone? Also, may I know the error message displayed when trying to set up your Flex?

If possible, please try using another supported mobile device or Windows 10 computer with built Bluetooth to set up your Flex. You can find detailed instructions in this help article.

@BSuser. Thanks for your efforts while troubleshooting your Fitbit with the steps above. Since your Fitbit isn't able to connect, I contacted our Support team who informed me that you already have a case created with them. They have access to your case details and will send you an email to continue assisting you. Keep an eye on your inbox.

See you around.