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Versa not connecting with iPhone XR

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‎01-25-2020 14:32 - last edited on ‎01-26-2020 11:17 by Fitbit Moderator

‎01-25-2020 14:32 - last edited on ‎01-26-2020 11:17 by Fitbit Moderator

Since December 14, 2019 I have had problems getting my Fitbit Versa to sync with my Iphone XR. I have done everything that all the posts have said to do. I have been contacted customer support on facebook since December 14, 2019 and everything that they have asked me to do hasn't worked. I though maybe it would be ok to use even if it wasn't syncing but that didn't work either. It appeared that if the versa didn't sync it wouldn't even keep time. I even reset my versa to factory settings and now I cant even set up my Versa let alone get it to sync. I've been a fitbit girl for years but I'm at at point where I'm about to give up....

The last time, January 17, 2020, I spoke to Fitbit via facebook messenger they told me there was still no fix... has there been any fix?

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-26-2020 12:42

‎01-26-2020 12:42

Hi @MEA2179. Welcome to the forums.

 

Thanks for letting me know about the syncing issues experienced with your Versa, as well for having contacted our Support team via Facebook. I'm sorry that you're having this experience, and I appreciate all your efforts while troubleshooting your watch. To work on this with you, may I know if this started to happen after updating your iPhone to iOS 13? Also, did you make sure to exhaust all the steps described here?

 

Our team has received feedback from some members who started having this issue after updating to iOS 13. While they're working hard to bring a solution to everyone, I'd recommend to try syncing with another supported device or a Windows 10 computer with Bluetooth enabled. That way we can determine if the issue is with the OS on your iPhone, or if it's with your watch.

 

I'll be around, let me know how it goes.

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‎01-26-2020 16:00

In response to LizzyFitbit

‎01-26-2020 16:00

I bought a Garmin today and I’ve had no problems with it syncing and staying connected.
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‎01-26-2020 16:00

In response to LizzyFitbit

‎01-26-2020 16:00

I bought a Garmin today and it syncs and has stayed connected without any issue.

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‎01-27-2020 13:38

In response to MEA2179

‎01-27-2020 13:38

Hi @MEA2179. It's good to see you here again.

 

Thanks for replying back to this thread. I'm sorry that your Versa didn't work with your iPhone XR and I truly appreciate your efforts while working on this situation. Please know that we always value members who are keen to give us their feedback, and be sure that your comments will help us to implement improvements on our products, services and overall environment. You're always welcome back to the Fitbit family.

 

If you need anything else, feel free to let me know.

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