ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi there @kay2017, thanks for joining the Fitbit Community, it's great to see new faces around! 
Which tracker are you currently using? Are you using your tracker and connecting it with GPS to perform your exercises or are you using MobileRun? If you're using your tracker and connecting it to the GPS on your phone, please make sure that the GPS icon on your tracker's screen is enabled before starting your run and that it's not disconnecting due to a poor GPS signal (due to trees or buildings).
Additionally, I would like to suggest you to go to the activities section on your online Dashboard and click on each individual run to check if a map was recorded there. If so, please try the following on the app:
- Force-close the app by double-tapping the home button and swiping up the app.
- Log out from the app, restart your phone and log back in.
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi there @kay2017, thanks for joining the Fitbit Community, it's great to see new faces around!
Which tracker are you currently using? Are you using your tracker and connecting it with GPS to perform your exercises or are you using MobileRun? If you're using your tracker and connecting it to the GPS on your phone, please make sure that the GPS icon on your tracker's screen is enabled before starting your run and that it's not disconnecting due to a poor GPS signal (due to trees or buildings).
Additionally, I would like to suggest you to go to the activities section on your online Dashboard and click on each individual run to check if a map was recorded there. If so, please try the following on the app:
- Force-close the app by double-tapping the home button and swiping up the app.
- Log out from the app, restart your phone and log back in.
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
hi there @kay2017. I hope you're having a great day, thanks for taking the time to reply, I'm very glad your issue has now been resolved.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!
Best Answer