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Connection Error 400

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‎10-13-2016 18:14

‎10-13-2016 18:14

Been trying to connect new Charge HR to App and continue to get failure error (400). I have updated app to latest version and tried some of the less-conventional suggestions from turning on-off Bluetooth to scrolling through Fitbit menus while trying to connect. Won't connect and my account says "no device."
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‎10-14-2016 14:11

‎10-14-2016 14:11

Welcome to the Community @Mjf4444! Thanks for the troubleshooting that you've done. I would like you to try this steps in the order that they are given. This has resolved this type of issue in the past. 

 

Hope this helps. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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