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Connection and app issues

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‎10-06-2021 13:11 - last edited on ‎10-25-2021 11:27 by Fitbit Moderator

‎10-06-2021 13:11 - last edited on ‎10-25-2021 11:27 by Fitbit Moderator

Serious question to Fitbit technology design people: explain why Fitbit devices have so much difficulty with connection and app issues, a devices connectivity would seem to be a basic core component of the items design yet here we are constantly complaining.

 

 

 

Moderator Edit: Clarified subject and formatting 

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‎10-25-2021 11:35 - last edited on ‎07-16-2024 06:58 by Fitbit Moderator

‎10-25-2021 11:35 - last edited on ‎07-16-2024 06:58 by Fitbit Moderator

Hi there @Sooby2452 Thanks for stopping by. 

I appreciate the time you took to share your feedback about the Fitbit technology, we're always striving to provide you with the best customer service and features implemented in Fitbit watches/trackers. We're always here to assist you and to help you troubleshoot any issue you might be experiencing. 

If you are having difficulties to sync, you can learn more about it by checking this article: How do Fitbit devices sync their data?. And you can try this syncing troubleshooting. If you are having any other connection issues, you can provide more details and I'll be happy to help you out. 

To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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