Connectivity issues with Versa

[ISMurray]

I seem to have the perfect storm of Versa problems. For ten months, my Versa worked perfectly, then last week it started to:

• Lose time - up to 30 minutes overnight
• Disconnects constantly from Bluetooth
• Finds it very hard to pick up my perfectly good wifi signal
• Would send me dozens of the same calendar notification within a few minutes (I turned notifications off as soon as I could get back connected to Bluetooth)

To attempt to fix this I have performed every step I could find on these fora. I've turned all day sync off and on, Bluetooth off and on again, the phone off and on again, reinstalled the app, removed and readded the Versa from both Bluetooth and the app, and performed a factory reset and readded the Versa. Most of these steps take forever owing to the Bluetooth/wifi connection problems. The issues persist. I can only assume there's some sort of issue with the watch's internal connectivity device.

I had a Blaze for two years before this Versa and never had any problems, but this combination of irritations has me looking at an Apple Watch. Any suggestions?

My phone is an iPhone 11, running iOS 13.2.2, Versa firmware is up to date.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @ISMurray 

I’m truly sorry you’re having so much difficulty with your Fitbit Versa. I’m sure this has to be incredibly frustrating. It appears as if you have done a multitude of troubleshooting steps that have unfortunately not worked for you. Please ensure that you have the most updated version of the Fitbit App. (Currently mine is 3.11) I would also attempt to perform a restart on your Fitbit Versa. (It doesn’t hurt to try a restart several times) Heres how: https://help.fitbit.com/articles/en_US/Help_article/1186

If restarting your Fitbit Versa still does not resolve your issue I would suggest calling Fitbit Customer Service. Here are ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

😃 I do hope restarting the Fitbit Versa solves the issue. Please let me know

[Saramina]

I am currently on the phone for the Bluetooth disconnecting constantly.....No resolution. Their "engineers" are working on it. They'll be in touch. BS

[SunsetRunner]

Hello @Saramina 

I’m not aware of any troubleshooting steps you took to resolve your syncing issue. I understand you called Fitbit Customer Service and you are awaiting a response. In the meantime maybe some of these troubleshooting steps may help. Before we begin let’s make sure your iOS device is compatible with the new Fitbit App. You can view the compatibility list here: https://help.fitbit.com/articles/en_US/Help_article/2315

If your device is indeed compatible let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

If Restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app,, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

😃 Keep me posted with your results 

[Saramina]

I did all of this...more than once.

Yesterday I tried something different on my own and it appears to have worked. I went to the RESET area on my iPhone and RESET ALL NETWORK SETTINGS. After that I haven’t dropped the signal. That was almost 24 hours ago. SO far so good.

Sent from my iPad

[SunsetRunner]

Hello again @Saramina 

Wow that’s fantastic you got yourself up and running again! That’s fantastic news! 😃

[toooldforchange]

where is that "reset network settings?" I've been dealing with this  for 5 days. 

[SunsetRunner]

Hello again @ISMurray 

I wanted to check in with you to see if you’re still experiencing issues or has my suggestions helped resolve your issue. 
😃 Please keep me posted and let me know the status 

[christineVA]

Same with mine and I am super frustrated even more that I've read a ton of recent complaints on this board. Their fix apparently doesn't resolve the problem either. I really like my Versa but maybe it's time to get an Apple watch.

[christineVA]

I just found this info on another thread and followed the instructions. I had it set to "All-day sync". Making the changes immediately updated my Versa to the correct time!

Thanks for the information provided and let me help you with the Fitbit app's behavior after the latest iOS update. If you have the "All-day sync" enabled, that'll be the reason why the Fitbit app keeps trying to sync. This setting prompts your Fitbit device to throughout the day whenever you're on WiFi or cellular data and with the Bluetooth settings enabled. However, this may shorten battery life on your phone or Fitbit device. If you prefer not having this function, you can it turn off by doing the following:

1. Open the Fitbit app and tap on your profile's picture.
2. Tap on your Fitbit tracker or watch image.
3. Scroll down and tap on the option next to "All-day sync" to turn it off.

Please note that if you turn off all-day sync, you'll need to sync at least once a day to keep your information updated in the Fitbit app. You can also use the "Sync Now" option in the app at any time.