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Created a new profile

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‎01-04-2016 17:36

‎01-04-2016 17:36

Hi. I was trying to re set my surge and I was unable to log on with my email I registered with after I logged out of the app. I have now inadvertently set up a new profile and all my friends and historical data are gone. Please help get me back to my previous profile???
Best Answer
3 REPLIES 3

‎01-05-2016 05:35

‎01-05-2016 05:35

Hi @Jenshove

 

Are you able to access your other profile from a computer on the Fitbit.com website?

 

Optionally, it's possible to reset the password when desired:

 

https://www.fitbit.com/login/forgotPassword

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‎01-05-2016 05:58

‎01-05-2016 05:58

Hi. I tried but it wouldnt recognize my email I registered with. So now I have two profiles 😞
Best Answer

‎01-05-2016 06:42

In response to Jenshove

‎01-05-2016 06:42

That's mysterious @Jenshove

 

Feel free to contact the Fitbit Support Team (Click here to contact)

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