Current BPM not showing in the heart rate tile.

[Pzam88]

Since the last update, the current BPM no longer shows on the iOS dashboard. Only an old resting bpm shows there. The Fitbit itself shows the current bpm, and the ios appmshows the bpm detail for each day. How do I get current BPM back on the ios app dashboard, and also the current resting bpm info, please?

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Pzam88, I hope you're doing well, it's nice to see you around. 

I appreciate you have brought this to my attention. Usually the current heart rate will show once your device has "connected" when syncing. When your devices connects with the app, you will be able to see a green icon next to the picture of your device on the top of the screen. Now, if you're able to see the icon but the current heart rate is not showing I would like to suggest you the following:

• Force-quit the app and open it again. 
• Enable All-day Sync by going to Account > Your Device and scrolling down until you find the option to enable this feature. 
• When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Please note that it has been tested and confirmed that All-day Sync will not drain the battery on  your phone or device faster than usual. 

I hope this can be helpful, give this a try and keep me posted! 

[Pzam88]

Thank you! Working again.

[MarcoGFitbit]

Hello @Pzam88, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!