Current BPM

[kwebber51]

Since I've updated to version 2.33, I'm not seeing my "current" bpm on the app's dashboard.  The graphs are updating okay on the heart rate pages.  The dashboard was showing the current heart rate until I did the update on Saturday.  I really like using the app dashboard heart rate when I'm exercising so I can keep in the zone I want to be in when I'm working out on my elliptical trainer.  I'm wondering if there is a fix for this.  I'm also wondering if I'm the only one experiencing this problem (I'm an IPhone user with the latest IOS).

Moderator Edit: Edited thread title.

[DerrickS · Accepted solution]

Hi @kwebber51,

Just a heads up, I've created a new thread for your post since it's a new topic.

I'd recommend verifying that you have All-Day Sync turned on in the Fitbit App and that you have Bluetooth enabled on your iOS device. Both of these conditions are required in order to see live heart rate data in the App. Click here for more information.

Hope this helps!

[kwebber51]

Thanks, Derrick!  The All Day Sync was not turned on.  When I turned it on the live heart rate data appeared on my dashboard.  Just wondering, was all day sync not required in the previous app version (I don't think I ever played with that feature) or did the app update somehow turn it off?

Thanks again for solving my dilemma.

[Fralick]

I'm having the same problem. My phone and tracker are paired and my steps update in real time but two days ago the BPM stopped showing in real time.  I have tried to turn on all day sync ( although it wasn't on before) and when I do the app says I have to pair my phone and tracker. So I hit OK even though they are paired.  The app then disconnects the pairing and never reconnects.  

I have deleted and and re downloaded the app, reset my tracker, logged out and turned off Bluetooth and turned it all back on.  Also, got in my computer and the dash board showed the far left column just spinning.   It never stopped.   

But again, if the steps update with all day sync off why would the BOM need to have it on.  That's one of the things that drains the battery.  

Any my help would be appreciated.  I have contacted customer support but they told me to do what I have already done. 

Thanks

[MarcoGFitbit]

Hello @Fralick, thanks for joining the Fitbit Community, it's nice to have you on board! 

Thanks for reporting this situation and for your patience and understanding! Keep an eye on your inbox for next steps. Additionally, if there's anything else I can do for you, please keep me posted. 

[Ithandra]

Error in posting. 

[MarcoGFitbit]

Hello @Ithandra, I hope you're having a great day, it's nice to see you around. 

Unfortunately I was not able to understand your latest post, if you'd be so kind to elaborate on the issue you're experiencing I'll be more than happy to help you. 

[Ithandra]

My issue ended up being a non-issue. I had to do one more step not in the solution to resolve my issue. For whatever reason, and although I had all day sync on before the upgrade, it was turned off afterwards. When attempting to turn it back on, it failed to establish a Bluetooth connection. When I double-checked my phone's Bluetooth status, it showed my Charge 2 as connected. So, I had to tell it to forget the Charge 2 connection, then return to the FitBit app to turn all day sync back on. I was then prompted by the phone to allow the connection. Once it was turned back on, connected and fully sync'd, it was able to display the BPM in the dashboard again.

Sent from my iPhone

[MarcoGFitbit]

Hello @Ithandra, thanks for taking the time to reply, I hope you're doing well. 

I appreciate you have reply to me with the troubleshooting steps you've taken in order to resolve your issue, I'm sure they will be helpful for many people as well and I'm glad your issue has now been resolved. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!