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Current heart rate no longer shown in app

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‎02-24-2020 05:11

‎02-24-2020 05:11

Not sure if this is a me problem or a problem with the latest update of the iOS app. I used to be able to see my current heart rate next to my resting heart rate when I had the app open. Now it only shows my resting heart rate.

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3 REPLIES 3

‎02-25-2020 10:09 - last edited on ‎08-31-2024 06:05 by Fitbit Moderator

‎02-25-2020 10:09 - last edited on ‎08-31-2024 06:05 by Fitbit Moderator

Welcome to the forums, @maitrif. It's nice to see you here.

Thanks for confirming that the Fitbit app has been updated and let me help you with your heart rate data. Since the current heart rate is the one missing, I'm wondering if you've the Bluetooth enabled and your Fitbit syncing with the Fitbit app. Your Fitbit needs to be connected with your phone so your data can be updated in real time. In line with this, make sure you don't have multiple Bluetooth connections that may interfere with the syncing process.

I'll be around, keep me posted.

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‎02-26-2020 03:57

In response to LizzyFitbit

‎02-26-2020 03:57

I didn’t have “all day sync” turned on. Thanks for your help @LizzyFitbit 

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‎02-27-2020 14:09 - last edited on ‎08-31-2024 06:05 by Fitbit Moderator

In response to maitrif

‎02-27-2020 14:09 - last edited on ‎08-31-2024 06:05 by Fitbit Moderator

Hi @maitrif. It's great to see you here again.

You're welcome and thanks to you for making sure to have the All-Day Sync option turned On. Now you can check your real time heart rate while working out! In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

Hope to see you around more often! 😊

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