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Unable to set up Fitbit Pay

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‎02-25-2020 05:33 - last edited on ‎02-27-2020 11:11 by Fitbit Moderator

‎02-25-2020 05:33 - last edited on ‎02-27-2020 11:11 by Fitbit Moderator

When I try to open the wallet I get a message saying Fitbit pay requires Touch ID or a pass code. I’ve a passcode on already when I touch the set up it takes me to my Fitbit in phone settings. How do I add anything please

 

Moderator edit: updated subject for clarity

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‎02-27-2020 11:09

‎02-27-2020 11:09

Hi @Rae2012. Welcome! It's great to see a new face around.

 

Thanks for sharing the message displayed on the Fitbit app. It seems that you're being asked for the pass code protection enabled for your phone, which is needed when doing setting up the Fitbit Pay. Please enter the code use to block our phone and follow the onscreen instructions. If you’re setting up Fitbit Pay for the first time, you may be prompted to set a 4-digit PIN code for your Fitbit.

 

I'll be around, keep me posted.

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