Custom food units changing without notice.

[Kolkos]

Hello, 

I have a issue while logging foods (in the IOS app, but it also appears to be happening in the web app). 

I've added a custom food, I've set the calories etc. for 100ml. For a few days I can add the consumption of the food in ml. But after some time, most of the options disappear. 

  

See the screenshot above. Earlier entries of that food for the day, will also change from ml to cups. This spikes the calories for the day. 

In the screenshot above, you can also see that only cups, pints and quarts can be chosen in the web app. 

This is really annoying!

I can solve the issue (only for a few days) by editing the food in the webapp. 

I can't find what causes this problem. 

Please help.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Kolkos, thanks for joining the Fitbit Community, it's great to have you on board. 

I really appreciate you have brought this to my attention and for the screenshot you sent to detail your issue. At this moment I will forward the information and screenshots you have sent to our team so they can take a better look at this situation. Once I have more to share with you about this I'll make sure to update this thread according. 

Thanks again for your report, if there's anything else you might want to add or if there's anything else I can do for you, please feel free to reply. 

[Kolkos]

Dear Marco, 

Thank you for your reply. This problem seem to occur every day now 😞

[MarcoGFitbit]

Hello @Kolkos, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know the issue seems to be happening every day. Tell me, is it affecting the online Dashboard and the app as you mentioned before or is it only affecting one of them?

Thanks again for your report, if there's anything else you might want to add, please feel free to do so. I'll be around! 

[Kolkos]

Hello @MarcoGFitbit, 

The problems occur with multiple food items. For now the problem seems to be limited to foods I've declared in ml (so basically liquids). 

I did not have this issue with custom foods measured in grams. 

[MarcoGFitbit]

Hello @Kolkos, I appreciate you have come back and provide me more details about your issue. This information will be very helpful as well. Thanks for keeping me updated. 

If there's anything else I can do for you in the meantime, please feel free to reply, I'll be happy to help.