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Customers service

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‎06-01-2016 17:08

‎06-01-2016 17:08

I see that you hold your customer service in high standards according to your email. I did speak to a member in search of assistance with the fit bit app. The assistance I received was below average and actually discourage me from wanting to participate in anything dealing with the fit bit. The team member was very condescending and had a very huge lack of knowledge concerning his product.
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‎06-01-2016 19:36

‎06-01-2016 19:36

Sorry to hear that @Towknee

 

Were you able to get your Fitbit to work with the iOS app?

 

Often a member can find help on the forums.

 

Let us know what your issue is and give us a shot at helping you.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-02-2016 13:30

‎06-02-2016 13:30

Hello @Odyssey13 @Towknee. Thanks for taking a break from stepping to visit the Community. @Towknee I'm sorry to hear that your experience with the Support team was not what it should be. Your feedback is highly appreciated. We are constantly working to improve the Fitbit experience and appreciate all the comments. I contacted Customer Support about your case and it was escalated to the quality department to provide the proper feedback.

 

If you still have any questions about the Fitbit app or any other Fitbit product, please let us know, we will be happy to clarify them as soon as possible.

 

Catch you later. Robot Very Happy

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