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DISAPPEARED MY TRACKING (STEPS, SLEEP, ETC) ON THE DASHBOARD

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‎11-18-2017 11:03

‎11-18-2017 11:03

Early today, my Alta can't sync anymore. then, i tried deleting the app and then download it again. i made this deleting and downloading three times already. nothing has changed. when i log in, only calorie, weekly exercise, water intake, calories in appeared. all the important things i do disappeared, like, steps, sleep, etc.

 

also, after i logged in, i could not sign out anymore because there is no settings i could find. even, when i logged in, there was no choice which fitbit product i am using unlike before.

 

please fix this bug, fitbit people.

 

thanks.

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‎11-19-2017 02:51

‎11-19-2017 02:51

Mr. Marco, since you are the Fitbit Moderator, I sent yesterday my problem, but, I didn't hear any help from you.

 

My problem still exists. And, nobody from your company is trying to help my problem.

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