Daily goals have disappeared

[Mer7100]

My step count goals have disappeared along with my hourly activity and health metrics. I am unable to set a step goal and have tried restarting my phone, force quitting the app, and restarting my Fitbit, but nothing has worked. I have an iPhone. Help!

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @Mer7100.

Thanks for sharing these details and the steps tried on your own. I'm sorry that you're having this experience. This issue with the daily goals disappearing from the Fitbit app was already escalated to our team so they can further investigate.

As a workaround, I'd suggest uninstalling and reinstalling the Fitbit app as this has worked for other members. Please give it a try and then try checking your daily goals one more time.

[Mer7100]

Thank you, I’ll try this and hopefully it will work!

[justjes12]

I am having the same issue. When I go to delete the app from my phone (so I can re-download it), I get a warning that says if I delete the app that my data will also be deleted. I don’t want all my Fitbit activity to be deleted. Is there another way to fix this?

[Mer7100]

It won’t be deleted. I removed the app and re-downloaded it and all my data
was still there! 😃

[LizzyFitbit]

Hi there, @Mer7100 and @justjes12.

@justjes12 Thanks for joining this thread. As our friend mentioned, the data that is already synced will remain in your account so please give it a try and keep us posted.

@Mer7100 I'm glad it worked for you and thanks for sharing your experience. I'm sure your post will be of help for other members.

[Mer7100]

I’m happy to help! 😉

[LizzyFitbit]

@Mer7100 It's nice to see you here.

I appreciate your help and in case you haven't done so, I'd like to invite you to visit our Health & Wellness board where you’ll find great tips and encouragement from other members. I hope you have a great week ahead!