Daily steps not adding up on challenges

[Lslymrs]

I can see my daily steps

syncing but the challenges ie workweek challenge or weekend challenge seem to not be adding up the days ? 

[LizzyFitbit · Accepted solution]

Hi @Lslymrs. Welcome to the Community Forums!

Thanks for bringing this to my attention, and let's work on this together. There are some factors that may affect how your steps are added to your challenges, such as manually logging an activity or being in a different timezone than the rest of the participants. That being said, I'd recommend to do the following:

1. Log out from the Fitbit app and force quit the Fitbit app.
2. Reboot your phone and restart your Fitbit device.
3. Open the Fitbit app and log back in.
4. Tap on your profile's icon > Fitbit device > Sync now.
5. Once that is done, enabled the option for All-day sync and check your details.

Keep me posted!

[Lslymrs]

I’ve done this I will have to wait till tomorrow now as it’s the challenges counts that we’re syncing !

From Lesley

[Lslymrs]

I followed the solution and what is happening is my daily steps are not adding up correctly on the challenges 

Yesterday I did 10678 so far today 306 have synced but the weekend challenge count is 8549 with a sync time of now 

So this hasn’t been resolved by doing those steeps 

[MiaEmily17]

This is happening to me.

last week i did the workweek hustle and a total of 1,600 steps did not add to the challenge.

This week, i am short of 3000.

For example, yesterday i did 20,000 steps but only 17,000 have added to the challenge.
I have tried all the things to try and reboot but it doesnt work. Its frustrating. I am also in the workweek hustle with a group of different people and the steps are correct in that one. 
any help would be appreciated.