Dashboard Switched from Grid to List View

[dusty_wayne]

I recently installed the Fitbit iOS app and the entire UI has completely changed. 

When I first began using the app, maybe 2 weeks ago, the dashboard buttons were displayed as square tiles/cells with graphical representations of some of the data. This morning the dashboard buttons were in a list with each button spanning the width of the view. 

This feels like some kind of major change the UI, but is there some way to change from the TableView list back to the CollectionView cells?

[Julia_G]

Hi, @dusty_wayne , it seems you were part of a Fitbit trial testing out a new interface on the iOS app.  You have now been returned to the regular app that other users see, so until/ unless they implement it, you won't be able to go back...

[dusty_wayne]

I think this is an inappropriate way to test a new UI.

Users should opt in for beta testing instead of implementing a mandatory update for some users and not others. The users involved in the "test" experienced a new UI and then a perceived downgrade. Also, new users who happened to be making a purchasing decision around the app may have experienced the "test" UI and factored that into their decision (like myself)- I was considering multiple fitness trackers and demoed a Fitbit with this "test" UI on the app thinking it was standard, and that UI was a huge reason why I went with Fitbit. Had I experienced this current UI, I would have made a different purchase. 

[Katie_SA]

I woke up this morning to the same change and I absolutely HATE it. I hope they hurry up and finish their test and put everything back the way it was. The 'test' layout is not user friendly and I can promise that this will cause me to use the app less and less with each passing day. How irritating. PLEASE FIX IT FITBIT!!

[Julia_G]

Hi, @Katie_SA , what you were seeing before was the test, and what you are seeing now (list view)  is the current, standard Fitbit iOS app.  From what I can tell, most people really seemed to like the "test" app, so maybe something like it will be implemented in the near future.

[greg52plus]

I couldn't agree more. I'm so pissed at this "bait and switch" I'm shopping for a new (non-fitbit) tracker. The "List" view is a joke. The arrogance and disrespect of the user is unprecedented in my experience. Bad move fitbit!

[LD60]

I like the tile dashboard NOT the list.  Please change it back thank you 

[TL_FFL]

How to I get the Grid view back?  I do not like the list view and it should not have been changed without my knowledge.  Let the end user decide which Dashboard he/she would like to use.

[SteveH]

Unfortunately, once we have changed to the new design we can't go back to the old one. Fitbit has produced the following help file for the new design that may make it a little easier to get used to.

Help article: What’s the new Fitbit app experience?

[TL_FFL]

That is an unacceptable response. It is very bad form to change a user
interface without the users knowledge or permission. I see that some people
are so upset that they are going to switch a different brand of fitness
tracker. My wife has a fitbit and still has the grid dashboard. She looked
at my phone and does not like the list dashboard and will be very upset if
one day out of the blue it changes to the list dashboard. I would suggest
that you change back to the grid dashboard and then figure out a way to give
your users the ability to select which dashboard he or she would like to
use.

[Torres76k]

I agree 100%.  The end user/consumer purchasing your product should have been given a choice as to the preferred dashboard and not been abruptly changed without notification, choice or change. The new UI is NOT very user friendly and is a huge downgrade from the previous UI. My wife feels the same. 

[SteveH]

This thread was originally started back in 2016 when the last major app update took place. The recent comments about the latest app changes are fine but you may want to consider posting in the main thread for these latest changes at:

https://community.fitbit.com/t5/iOS-App/New-Dashboard-app-version-2-95-iOS/td-p/3430187

They will probably get more attention from fitbit there.

[Torres76k]

This response is in regard to your email. 

My responses may have been attached to an old post however I have been using a Fitbit for years and luckily had not encountered this Dashboard switch which is extremely annoying and not user friendly. I purchased my other half a Fitbit for father’s day and unfortunately it started out great and now has been given the beta test version of the dashboard without consent or desire to test or switch. For the post being so old. The switch is just now happening?  Am truly considering returning. 

SteveH (Cosmic Hurdler) posted a new reply in Dashboard Switched from Grid to List View on 06-23-2019 07:19

This thread was originally started back in 2016 when the last major app update took place. The recent comments about the latest app changes are fine but you may want to consider posting in the main thread for these latest changes at: https://community.fitbit.com/t5/iOS-App/New-Dashboard-app-version-2-95-iOS/td-p/3430187 They will probably get more attention from fitbit there.

[LD60]

That is very disappointing and I am not happy at all with it.  I wasn’t even asked to opt in to it.  I’m losing interest it it now 🤬

[LizzyFitbit]

Hi @LD60 and @TL_FFL, welcome to the Community. @Torres76k, it's nice to see you here. @SteveH, thanks for stepping by to help our members! I'm sorry for the delay in my response.

@LD60, @TL_FFL and @Torres76k, thanks for taking the time to share your thoughts about the new dashboard. I see where are you coming from and I'm sorry for this inconvenience. Fitbit released the new dashboard to improve your experience, based on the feedback that we've received. While there isn't an option to switch to the previous update, our team will make sure to receive your feedback to work on our products and services. 

As our friend @SteveH mentioned, I'd recommend to check the other thread where we'll be updating you with more details about the new dashboard for the Fitbit app.

See you around.

[Kullersten]

I agree, I also want to be able to choose between the layouts because I had much better overview in the old dashboard view

[LizzyFitbit]

Hi @Kullersten, welcome to the Community Forums.

Thanks for taking the time to share your thoughts about the new dashboard. I understand your position and I'm sorry for this inconvenience. While there isn't an option to change back to the previous dashboard view, our team keeps reviewing the feedback posted by our team to improve the Fitbit app and its features.

See you around.