Dashboard and activity discrepancy

[LilsRuns]

My dashboard shows I've covered one distance, but in my activity log it shows I've covered a much further distance. I've logged off of Fitbit, shut all open pages by swiping up, restarted phone and logged back in- still no change to discrepancy. Cant seem to attach screenshots:/ Please help 🙂

[MarcoGFitbit]

Hello @LilsRuns, thanks for joining us, it's great to see new people around in the Fitbit Community! 

This seems like a very odd situation. If the information is showing discrepancies, it's possible the app is not updating correctly with our servers, my recommendation in that case would be waiting for 15 to 20 minutes for the information to update. Nevertheless, a screenshot will be very helpful for me to check this further. If you're not able to add a screenshot, please follow these instructions and try again. 

I'll be waiting for your reply, thanks for your patience and understanding. 

[LilsRuns]

Hi Marco G, thanks for response. I've attached two screenshots one of dashboard the other from activity log, I hope this helps. 

Kind regards 

LilsRuns

[MarcoGFitbit]

Hello @LilsRuns, I hope you're having a great day, thanks for taking the time to reply. 

I appreciate you have sent the screenshots. Indeed, this is a very odd situation, however, it seems the app is not updating the information correctly with the one in our servers, which is why I would like to recommend the following:

1. Force-close the app by double tapping the home button on your phone and swiping up the app. If this doesn't seem to work, please:
2. Log out from the app, restart your phone and log back in. 

Please give it a try and let me know the outcome. Thanks for your patience and understanding. 

[LilsRuns]

Hi Marco G, hope you're well.

I have tried what you suggested, but unfortunately it's not made any difference- my distance on dashboard is still wrong and doesn't make sense as my steps are nearly 15,000. Kinds regards LilsRuns

[Spellinator]

I think I'm seeing the same discrepancy with my Fitbit app.

[LilsRuns]

Hi again, have tried what you have suggested- but still no change. My exercise logged on the exercise tab/icon/heading (not sure of the terminology) on my dashboard but distance was not logged under the distance tab. Other days have been fine and everything on dashboard has logged accurately-  it was just that one day. 

Thanks for your help though 🙂

kind regards 

[MarcoGFitbit]

Hello @LilsRuns thanks for taking the time to reply, I hope you're having a great day. Thanks for joining the Fitbit Community @Spellinator! 

I would like to thank you both for the information you've provided, I'll make sure to forward it to our team so they can take a look at it. I'll update the thread once I have more information about this situation, thanks for your patience and understanding. 

In the meantime, if there's anything else I can do for you, please feel free to reply.